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For more than 20 years, we have been offering exclusively to Quebec insurance brokers various commercial insurance policies for hard to place risks. Our well experienced senior underwriters only negotiate with Insurers licensed in Canada. We are specialized in General Liability Insurance, Professional, Errors & Omissions (E&O), Umbrella, Wrap-up and Property Premises & Operations Insurance (PP&O). Our products are always designed to meet the requirements of specific risks. Furthermore we can also provide property coverage when written in connection with a liability policy issued by us.
PROFESCAU ASSURANCE SPÉCIALISÉE INC
TREATMENT OF A COMPLAINT:
If after a transaction, a communication or the exchange of document with an underwriter from Profescau or any other employee of our firm you consider that you have been treated unfairly, you can contact one of the two persons mentioned underneath who are responsible for complaints from client.
Persons responsible for complaints: Pierre Chicoine, president Mario Campeau, F.I.A.C., C.R.M.
Treatment of a complaint: Profescau, via the person responsible for the complaint assigned to the file, will inquire, study, answer all questions asked by the plaintiff and will do everything in its power to solve the problem. However, we must bear in mind that Profescau is not authorised and has no mandate to settle claims. This activity is entirely the responsibility of Profescau’s Insurers or the claims adjusters designated by our Insurers. If, after all the discussions and negotiations with the plaintiff, it becomes clear that it will be impossible to come to an mutual agreement, the file will then be transferred to the AMF who will take over the matter. If the plaintiff refuses an agreement and refuses the transfer to the AMF, there is also the possibility to go into mediation. All transactions, conversations, documents exchanged during the process of resolving a complaint are all included in a specific file by chronological order and the content of the file is strictly confidential.
Profescau assurance spécialisée inc. December 2018
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